All orders are normally processed within 1-7 business days. Orders are not shipped or delivered on weekends or holidays.

Due to the nature of Rut Lab and the fact a majority of our products are hand made. If we are experiencing a high volume of orders, shipments may be delayed by a few extra business days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via orders provided contact information.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Rut Lab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Rut Lab is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

We offer international shipping of toys to various countries such as Canada and the EU. However we currently do not ship body products such as soap, lotion, wax melts etc outside of the United States of America.

Our Refund Policy provides detailed information about options and procedures for returning a defective / damaged order.